Privacy Policy

PRIVACY POLICY

Last updated July 14, 2024



This privacy notice for GLOWORA STORE SRL ("we," "us," or "our"), describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at contact@hikariknife.com.


SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.


TABLE OF CONTENTS



1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
  • mailing addresses
  • usernames
  • passwords
  • contact preferences
  • contact or authentication data
  • billing addresses
  • debit/credit card numbers
  • zip code
  • country
Sensitive Information. We do not process sensitive information.

Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by __________. You may find their privacy notice link(s) here: __________.

1. Cash on Delivery 1.1 Payment for the order will be made in full in cash, in lei, to the courier delivering the package. 1.2 This payment will be based on the invoice issued by Glowora Store SRL, in accordance with applicable legislation. 1.3 The invoice will be sent via email. 2. Online Payment by Card through MobilPay (VISA/Visa Electron/Maestro/MasterCard) 2.1 If you choose to pay online with a card, you will need to complete a form with your card details on a secure payment processor page. 2.2 Payments made with Visa and MasterCard (including Visa/Visa Electron and MasterCard/Maestro) are processed using the "3-D Secure" system, which provides a high level of security, similar to transactions conducted at ATMs or in physical stores. 2.3 This system ensures that card information is not stored or transferred on the merchant's or processor's servers but is directly entered into Visa and MasterCard systems. 2.4 Additionally, no commission is charged for card payments!

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Notice: https://hikariknife.com/pages/terms-of-service.

The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

  • To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see "WHAT ARE YOUR PRIVACY RIGHTS?" below.
  • To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more. For more information see our Cookie Notice: https://hikariknife.com/pages/terms-of-service.
  • To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
  • To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
  • To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
  • To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
  • To conduct surveys and results analysis for quality management of our services.. __________
  • o fulfill any other services which we offer (including the provision of all forms of information to members as well as product sales promotions). __________
  • Marketing and advertising. __________
  • Business activities. __________
  • To confirm the identity of members. __________
  • Sending newsletters (if the member has opted in to receive them). __________
  • Dispatching greetings and catalogs.. __________
  • To provide services which we consider beneficial to members (including but not limited to our services), to offer information regarding products and services of our sponsors or business partners, and for our marketing or other plans.. __________
  • To contact members about information which significantly affects the operation of our services (including but not limited to major changes to the content of our services and suspension of our services).. __________
  • o provide information on members and their purchases to payment gateways and credit card companies for the purpose of preventing unauthorized transactions.. __________
  • Depending on the e-commerce platform we use, we may provide personal information to third parties or their associated service providers (hereinafter collectively referred to us "EC platform service providers") which are responsible for payment processing, data analysis, email communications, hosting services, and customer service on our behalf.. __________
  • To contact members to obtain consent for the use of their personal information.. __________

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Send users information about special offers and discounts on our products and services
  • Develop and display personalized and relevant advertising content for our users
  • Analyze how our Services are used so we can improve them to engage and retain users
  • Support our marketing activities
  • Diagnose problems and/or prevent fraudulent activities
  • Understand how our users use our products and services so we can improve user experience
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organization apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct.

The categories of third parties we may share personal information with are as follows:
  • Affiliate Marketing Programs
  • Ad Networks
  • Communication & Collaboration Tools
  • Data Analytics Services
  • Order Fulfillment Service Providers
  • Payment Processors
  • Performance Monitoring Tools
  • Retargeting Platforms
  • Sales & Marketing Tools
  • Social Networks
  • Testing Tools
  • Website Hosting Service Providers
  • User Account Registration & Authentication Services
  • We might share personal information with EC platform service providers.
  • We might disclose personal information to third-party services, such as Facebook, Google, and Twitter, if these accounts are integrated with our services or utilized for authentication purposes.
  • We use SSL (Secure Sockets Layer) data encryption on the pages of our website where you submit your personal information so that no third party can read your information.
  • Finance & Accounting Tools

We also may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • Affiliates. We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice: https://hikariknife.com/pages/terms-of-service.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. The Google Analytics Advertising Features that we may use include: Remarketing with Google Analytics, Google Analytics Demographics and Interests Reporting and Google Display Network Impressions Reporting. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. You can opt out of Google Analytics Advertising Features through Ads Settings and Ad Settings for mobile apps. Other opt out means include http://optout.networkadvertising.org/ and http://www.networkadvertising.org/mobile-choice. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account .

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at contact@hikariknife.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), and Switzerland, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.

In some regions (like the EEA, UK, and Switzerland), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below.

We will consider and act upon any request in accordance with applicable data protection laws.
 
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below or updating your preferences.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section "HOW CAN YOU CONTACT US ABOUT THIS NOTICE?" below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:
  • Contact us using the contact information provided.
Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services. For further information, please see our Cookie Notice: https://hikariknife.com/pages/terms-of-service.

If you have questions or comments about your privacy rights, you may email us at contact@hikariknife.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ("DNT") feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. 1. FUNDAMENTAL GUIDELINES

1. We have established, implemented, and are continuously improving our system for protecting personal information. 2. All senior executives and employees are fully informed about this personal information protection system, and the entire company is dedicated to ensuring compliance. 3. We manage the personal information we collect responsibly, informing individuals about how their data will be used and obtaining their explicit consent. We will not share personal information with third parties without the individual's consent, unless there are justifiable reasons, such as a life-threatening situation or legal obligations. 4. Our personal information protection system adheres to all relevant laws, government guidelines, and standards regarding personal data handling. 5. We recognize the risks associated with data breaches and are committed to preventing and mitigating these risks. 6. If you have any questions or concerns about our handling of personal information or our protection system, please reach out to us using the contact details below. Contact Name: Glowora Store SRL Customer Support Email: contact@hikariknife.com

12. COPYRIGHT

The content on the website https://hikariknife.com, including text, graphics, images, buttons, videos, scripts, programs, and any other data, is owned by Glowora Store SRL or its suppliers and is protected under copyright law. The use of graphics, logos, headers, and images associated with https://hikariknife.com in connection with products or services not belonging to Glowora Store SRL is prohibited, especially if it could create confusion among customers or harm the reputation of the site. Any infringement of copyright can be reported to contact@hikariknife.com.

13. BASIC POLICY

Glowora Store SRL, referred to hereinafter as "the Company," owns the website https://hikariknife.com. The Company ensures compliance with all rights granted under Law No. 677/2001 concerning the protection of individuals with regard to the processing of personal data and the free movement of such data, Law No. 365/2002 regarding electronic commerce, as well as Emergency Ordinance No. 34/2014 on consumer protection in distance contracts, including subsequent amendments.

14. RIGHTS OF RESIDENTS IN THE EUROPEAN ECONOMIC AREA (EEA)

1. When a member seeks to access, amend, or withdraw consent regarding their personal information, (withdrawal for residents of the European Economic Area only) the company will first verify their identity and then respond promptly in line with applicable laws. If a member requests the termination or suspension of their personal data within 365 days of their product purchase, the company will act on the request only after this timeframe. Members recognize that disabling or deleting their personal information may limit their access to services. Additionally, the company creates anonymized data that cannot identify individuals and will not share this information with third parties. Robust security measures will be implemented to safeguard this anonymized data from any potential breaches. 2. Any individual has the right to seek legal action if they believe their personal data protection rights have been violated. 3. Every individual is entitled to request changes to their data. They can ask for corrections, updates, completions, blocking, or deletions of any information that is unlawfully used or found to be incomplete or inaccurate, free of charge. Requests must be submitted in writing to contact@hikariknife.com. 4. Everyone has the right to contest the processing of their data by the Company. To exercise this right, a written request should be sent to contact@hikariknife.com. 5. Exemption from Automated Decision-Making You have the right to avoid being subjected to decisions that are made solely through automated data processing, including profiling, which have legal implications or similarly significant impacts on you, provided specific conditions are fulfilled. 6. Revising Your Consent You are entitled to withdraw your consent whenever you choose. If you wish to take action on the rights outlined here, please contact us using the details provided. Additionally, you have the option to file a complaint with the data protection authority in your country of residence, workplace, or where any GDPR infringement has occurred. Should you choose not to agree with this Privacy Policy... 7. Transferability of Personal Data You have the entitlement to access your personal information in a format that is organized, commonly accepted, and easily readable by machines. Additionally, you can move this information to another data controller without interference from us, provided that certain criteria are fulfilled. 8. Limitations on Personal Data Processing You are entitled to request a limitation on the processing of your personal data when specific conditions are met. 9. Right to Access Personal Information You have the right to verify if we are processing your personal information. If we are, you can request access to this data and obtain further pertinent details.

15. REMARKETING POLICY

Through the use of a remarketing tag and a conversion code from Google AdWords, cookies are gathered to uniquely identify a web browser on a specific computer. The Google remarketing tag collects these cookies to enable the display of advertisements on websites within the Google Display Network and Google Search. Certain pages on our site employ Google Analytics, a service offered by Google, Inc., to track and analyze customer interactions with our website. This service gathers data about your visit history through a cookie we provide, enabling us to better understand user behavior. The data gathered, stored, and processed by Google Analytics will not include any details that could identify you as an individual and will not be considered personal information under the Personal Information Protection Law. Such information will be managed by Google in accordance with its privacy policy. You may choose to opt out of Google Analytics by disabling it within your browser's extension settings. This can be achieved by downloading the "Google Analytics Opt-Out Add-On" from Google's official site and configuring your browser's settings to incorporate this add-on.When you turn off Google Analytics, it will no longer operate on any other websites you visit. If you decide to enable Google Analytics again, you can do so by modifying the settings of your browser add-on.

16. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated "Revised" date at the top of this privacy notice. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

17. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at contact@hikariknife.com or contact us by post at:

GLOWORA STORE SRL
str. GEN GHEORGHE MAGHERU NR. 6
ORADEA, BIHOR 410035
Romania

18. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.