Frequently Asked Questions
🚚 Shipping & Delivery
How much is shipping?
Shipping costs are calculated automatically at checkout based on your delivery address.
We offer free shipping to select destinations. For others, a minimum order value may be required to qualify for free shipping.
How long does delivery take?
Orders are typically processed and shipped within 1 business days. Delivery takes on average 1–4 business days, depending on your location.
Do you cover customs or VAT?
For orders within the EU, VAT is included and there are no extra charges.
🔪 Products & Selection
What types of knives do you offer?
We offer Gyuto, Santoku, Kiritsuke, Nakiri, boning, bread, petty knives, steak knives, and more.
How do I choose the right knife?
Use our online knife quiz or check our knife guide based on food types, hand size, and cooking habits.
What’s the difference between VG-10, stainless, and carbon steel?
- VG‑10 is a premium Japanese stainless steel known for edge retention and corrosion resistance.
- Carbon steel is sharper but needs more care.
- Stainless is easiest to maintain.
🧼 Care & Maintenance
How should I clean my knife?
Always hand wash with warm water and mild soap. Dry immediately.
Never use a dishwasher! It can damage the blade and handle.
How do I sharpen the knife?
Use a whetstone (sharpening stone) at ~15° angle, or a guided manual sharpener.
Can I use it to cut bones or frozen food?
No. These knives are precision tools and are not meant for hard bones or frozen items.
How should I store the knife?
Store in a knife block, on a magnetic strip, or in a sheath.
Avoid loose drawers where the blade can get damaged.
🔄 Returns & Warranty
What’s your return policy?
You can return items within 14 days of delivery. The item must be unused and in original packaging.
What if I receive a damaged or faulty item?
Email us at contact@hikariknife.com with photos. We’ll arrange a replacement or refund based on the issue.
Is there a warranty?
Yes. All Hikari knives come with a 3-year warranty covering manufacturing defects and craftsmanship issues.
Please note: This does not cover damage caused by misuse, improper maintenance, or normal wear and tear.
💳 Payment & Security
What payment methods do you accept?
Visa, MasterCard, American Express, Discover, PayPal, and cash on delivery (for certain regions).
Is your website secure?
Yes. We use SSL encryption and do not store credit card data on our servers.
Can I pay in my local currency?
Yes! Your currency will be automatically converted at checkout.
🎁 Gifts & Sets
Do you offer gift packaging?
Yes! All knives are shipped in elegant, ready-to-gift boxes.
Do you sell knife sets?
Yes! We offer curated sets featuring various finishes (VG‑10 Damascus, carbon, stainless, etc.).
Contact Us
We are here for you!
We are at your disposal for any kind of question or problem.
Email: contact@hikariknife.com
Phone: +40 774 670 155
We will respond as quickly as possible!
