Frequently Asked Questions
How much does shipping cost?
Shipping cost is calculated based on your delivery address. Please verify your rate at checkout. Based on your purchase, you might as well get free shipping cost as well!
Most domestic orders arrive within 1-4 business days.
*Pre-Orders usually come with a higher shipping time of 5-30 days*
What types of knives do you provide?
At Hikari, we provide a diverse selection of professional knives, from chef's knives and santoku knives to fillet, bread, vegetable, and boning knives. Whatever your culinary needs and preferences, we have the perfect knife for you.
How can I care for and maintain the knives?
To maintain the pristine condition of your Hikari knives, we suggest hand washing with warm water and soap, drying immediately after cleaning, and storing them in a knife block or protective sheath to protect the blade. Regular sharpening is crucial for optimal performance.
How can I choose the perfect knife for my needs?
You can take our Quiz to find the perfect knife tailored to your specific needs.
Selecting the perfect knife depends on your culinary needs and preferences. Think about the dishes you prepare frequently and the cutting techniques you employ. Check out our knife descriptions and usage recommendations to find the ideal choice for you.
What steps should I take if my knife arrives defective?
If your knife arrives damaged or defective, please get in touch with us immediately, providing details and photos of the problem. We will swiftly handle a replacement or refund in accordance with our warranty and return policy.
What is the Return Policy?
The products will be subject to strict quality inspection before shipment.
If there is any natural damage to the product, or if the product is wrong, we will either exchange the product or issue a refund.
Please Contact Us for any question.
What methods of payment are available?
Discover, VISA, Master Card, American Express, Pay Pal. Our website uses SSL technology, which encrypts the important personal information of customers to ensure data security.
You can also choose to go with Cash on Delivery option!
Contact Us
We are here for you!
We are at your disposal for any kind of question or problem.
Email: contact@hikariknife.com
Phone: +40 774 670 155